Domain Name Registrations/Renewals

1. Standard Terms

• New Registration: 5 Days (120 Hours)
• Auto-Renewal (one-year): 45 Days (1080 hours)
• Auto-Renewal (multiple-year): 5 Days (120 Hours)
• Manual Renewal: 5 days (120 Hours)

2. Exceptions

• .AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
• .COM.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
• .NET.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
• .ORG.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
• .CZ: Manual Renewal – 59 Days (1416 Hours)
• .IT: Auto-Renewal / Manual Renewal – 14 Days (336 Hours)
• .MX: New Registration – 45 Days (1080 Hours) Registration fee frozen during the period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace Period the fee is unfrozen.
• .COM.MX: New Registration – 45 Days (1080 Hours) Registration fee frozen during the period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace period the fee is unfrozen.
• .PE: Manual Renewal – 29 Days (696 Hours)
• .COM.PE: Manual Renewal – 29 Days (696 Hours)
• .NET.PE: Manual Renewal – 29 Days (696 Hours)
• .NOM.PE: Manual Renewal – 29 Days (696 Hours)
• .ORG.PE: Manual Renewal – 29 Days (696 Hours)
• .PH: Manual Renewal – 59 Days (1416 Hours)
• .COM.PH: Manual Renewal – 59 Days (1416 Hours)
• .NET.PH: Manual Renewal – 59 Days (1416 Hours)
• .ORG.PH: Manual Renewal – 59 Days (1416 Hours)
• .SE: Manual Renewal – 69 Days (1656 Hours)
• .SG: Manual Renewal – 29 Days (696 Hours)
• .SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
• .COM.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
• .NET.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
• .ORG.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
• .UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
• .CO.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
• .ME.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
• .ORG.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)

Expert Services

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Get Started Service

If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

IT Services

If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

• Annual Subscriptions: Non-refundable
• Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.

MSP IT service

MSP IT service is a 12-month commitment; after the 12-months, you can transfer to a different MSP and will work with the new MSP to get your Office 365 services over to them.

A $2,000 setup fee is required for Microsoft Office 365 Platform/services to be linked back to your domain, including emails and other Microsoft products. The setup fee is non-refundable.

Our MSP IT Service is billed monthly for $100 up to 50 users, and any additional cost will be accordingly billed.

MSP if you wish to cancel MSP IT service, and cancel request must be made 30 days before your 12-month year term is up.

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on Nxuscloud.com website and is not subject to any promotion, discount, or other reduction in price).

SEO Services

SEO Services is a 12-month commitment; in order to receive best results, you are expected use the Services for the entire 12-month term.

For all SEO Services plans, you can cancel within 48 hours of the date of the transaction and receive a full refund for any remaining months in your committed term, to your original payment method. No refund will be issues for the prior months.

If you purchase a monthly plan and cancel more than 48 hours after the date of the transaction, you agree to pay for that current month of SEO Services, but GoDaddy will not bill you for any future months. However, you will not be refunded the cost of the current or past months.

If you purchase a semiannual or annual plan and cancel more than 48 hours after the date of the transaction, you agree to pay for the current month of SEO Services and GoDaddy will issue a 50% prorated refund to your original payment method for any remaining unused months.

Social Media Management

NxusCloud SMM service requires a 3 month minuime commett, before You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Website Design Services

Web Services: 30% cancellation fee when in progress, 50% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Logo Design: 40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Website Makeover Services: 30% cancellation fee when in progress, 50% cancellation fee when site design is delivered for review, non-refundable once complete.

Website Care and Website + Marketing Services: If you purchase Website Care or Website + Marketing Services and you have completed 1 or more request(s), during the billing period, your subscription is non-refundable.

If no requests have been fulfilled with the Website Care or Website + Marketing services, you are eligible for a refund as defined in the “Standard Refund Terms”:

• Annual Plans – Within 30 days of the date of the transaction.
• Monthly Plans (any plan with less than a 1-year term) – Within 48 hours of the date of the transaction.

WordPress Premium Support

Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and none of the credits have been used. If a Service has already been performed during the month, then that month is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is cancelled and a pre-payment was made.

Products Not Eligible for Refunds